Privacy Policy

Personal Information

When you schedule an appointment or contact us for plumbing services, we may collect:

• Your name and contact information (phone, email, address)
• Property details and service location
• Service preferences and scheduling information
• Payment information (processed securely through Stripe)
• Communication records for service quality and follow-up

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device type and operating system
• Referral source (how you found our website)

We use your personal information to:

• Provide plumbing services and schedule appointments
• Process payments securely through our payment processor
• Communicate about your service requests and follow-up
• Send appointment reminders and service updates
• Improve our services and customer experience
• Comply with legal requirements and business operations

Top Notch Plumbing does not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processing, scheduling software)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a business sale or merger
• With Your Consent: When you explicitly authorize us to share your information

We implement appropriate security measures to protect your personal information:

• Secure payment processing through Stripe with PCI compliance
• Encrypted data transmission and secure storage
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates to our systems
• Secure disposal of personal information when no longer needed

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your experience
• Analyze website traffic and usage patterns
• Provide social media features and functionality
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

We use trusted third-party services to enhance our operations:

• Stripe: Secure payment processing (subject to Stripe's privacy policy)
• Scheduling Software: Appointment booking and calendar management
• Communication Tools: Email and SMS appointment reminders
• Website Hosting: Secure website hosting and maintenance

These services have their own privacy policies and security measures in place.

We retain your personal information only as long as necessary to:

• Provide ongoing plumbing services and support
• Maintain service records for warranty and follow-up
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

We typically retain customer information for 7 years after the last service, or as required by law.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for material changes (if you've provided your email)

Your continued use of our services after any changes constitutes acceptance of the updated policy.